Jeff Klein of Sleep, Etc is the person to go to if you are in the market for a high end mattress (or any mattress for that matter). We live in California and purchased a Hastens Citation from him approximately 2 years ago and his superior level of customer service did not stop upon receipt of the bed. We were promptly apprised of the status of the shipment and when the bed arrived and was assembled, there was a problem with the adjustability. Upon mentioning this to Jeff, he literally got on a plane and make sure to make time to come to our house to personally fix the issue! I am still beyond impressed at that level of service and responsibility.
Then, when we had a follow up issue with our bed approximately 2 years later, he was tenacious in his follow up with Hastens. He did not stop until he got an answer from Hastens. It is Jeff that I credit the level of service rather than the manufacturer. It is a shame for Hastens that their beds are being phased out of Sleep Etc. because given our amazing experince purchasing from Jeff, we would base any future decisions to purchase a mattress, not by the brand anymore but by whatever Jeff recommends and carries. That is how impressed we are by him. In fact, given how stellar Jeff's level of service and business model is, we'd probably buy whatever merchandise he was selling, mattresses or otherwise!