Okay, so two years ago I decided I needed a mattress. My husband is a lot heavier than I and I was tired rolling into him in the middle of the night. I couldn't sleep more than an hour or two with out waking up. So I began my search. I never realized how hard it was to buy a good bed. I started looking locally and was so turned off at the high pressure antics of the sales people. I then looked online and searched reviews and it just made my head hurt. I finally found a few forums and saw a few posts from Jeff Klein offering to help regardless if I was buying anything or not. I emailed Jeff and we began speaking. It appeared he specialized in really expensive Swedish Beds that I could not afford unfortunately. He had his General Manager Anthony get involved as well. Both of them were phenomenal to talk to and suggested I try a few mattresses easily found in N.Y. I did and I was already to buy when my husband decided he wanted to try these Swedish Beds first. So we took the trip up to CT and met Anthony. We absolutely loved the Swedish Beds, but our budget couldn't handle a 12K bed. However their store had a ton of different mattress brands and Anthony showed us an all natural mattress by Terra Bed. I would be fibbing if I said it was just as comfortable as the Carpe Diem, however it was super comfy. Even my husband liked it and he usually only likes hard beds. We purchased the Terra Bed that day and had it delivered a week later. The delivery guys were just as sociable as Anthony and Jeff. I must say that the whole experience was wonderful. I since then purchased two more mattress sets from Sleep Etc. and each time the service has been wonderful. So here I am two years later still loving the Terra Bed I purchased! I am not one to wright reviews, but this has made such a huge difference in my life that I felt like I needed to spread the good word about Sleep Etc.!